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Update your Username or Password

It happens to everyone. You forget your username and need to retrieve it, or forgot your password and need to reset it. Below we will walk you through how to recover your username or reset your password.

 

Forgot Username

First, we will start on https://login.homesconnect.com/. screenshot-login.homesconnect.com-2021.09.17-13_03_12.png

 

Click on "Forgot Username?" and you will be taken to a screen that allows you to enter your email address that is in your profile and we will send your Username! Just come back to https://login.homesconnect.com/ and you can continue logging in to your account.

screenshot-login.homesconnect.com-2021.09.17-13_03_58.png

 

Forgot Password

First, we will start on https://login.homesconnect.com/. screenshot-login.homesconnect.com-2021.09.17-13_03_12.png

 

Click on "Forgot Password?" and you will be taken to a screen that allows you to enter your username and then click "Continue".

screenshot-login.homesconnect.com-2021.09.17-13_06_12.png

 

After clicking "Continue", we will send you an email with a password reset link. Simply click that link and you will be prompted to create a new password. The page you see will have some instructions about the creation of the password and allow you to enter your new password twice to verify your new password:

Please enter a new password that is between 6-20 characters. Passwords are case sensitive and cannot contain spaces or equal (=) signs.

screenshot-login.homesconnect.com-2021.09.17-13_08_17.png

 

After you reset your password, you will be taken back to https://login.homesconnect.com/ and prompted to log in using your new login credentials.

 

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