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SMS Communication Center

Important notices as well as SMS best practices are found below.

 

IMPORTANT NOTICE - ACTION REQUIRED

 

As part of the migration to the new lead alert system, all active customers must confirm enrollment to the new lead alert system in order to receive Homes.com text alerts.

 

Homes.png If you have any questions or need additional assistance please contact customer support at (866) 774-2947 or email support@homes.com.
RMINT.png If you have any questions or need additional assistance please email productsupport@remax.com.
RMWC.png If you have any questions or need additional assistance please contact customer support at (800) 563-3622 or email techsupport@remax.ca.

 

SMS Lead Alert Update

We have upgraded our lead alert system. All customers who have not completed the new enrollment process will receive an opt-in verification text. (See sample text alert below.)

Please reply with YES to continue receiving text alerts on your phone. If a response is not received  users will receive a reminder email six hours and then again 12 hours after verification text is sent.  If no action is taken after 36 hours, uses will be automatically opted out in the dashboard.

Example: To complete SMS notification signup, please reply with YES. Reply STOP to unsubscribe, or reply HELP for additional information.

Failure to complete the new enrollment process will result in text message lead alerts not being sent to your mobile device.  


To enroll for the first time to receive text alerts, log into your Homes.com profile. The Text Message option is located in the Edit Profile section.

 

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To ensure messaging compliance, you will also receive confirmation notices every 18 months to opt-in to continue receiving messages from Homes.com. It is important that you follow those instructions to avoid being removed from text alerts for your leads.

Additional SMS Information

Lead notifications will be sent from: (850) 220-0227

We encourage you to add this number as a contact in your phone. This way you will always know where the message is coming from and will not miss any lead notifications.

Initial Opt-In

Prior to sending first lead notification, you will receive a SMS message that will include the following:
Example: Lead Notification
Please confirm consent of SMS notification signup, please reply with YES. Reply STOP to unsubscribe, or reply HELP for additional information.

30 Day Opt-Out Notification

We are required to include opt-out information in our messages, once every 30 days.
The following message will be included at the bottom of a lead notification message. Reply STOP to unsubscribe.

Reauthorization - 18 Months

Eighteen months after your initial opt-in, you will receive a message to reconfirm consent of receiving SMS messages.
Example: SMS Notification Reconfirmation
In order to continue receiving SMS notifications, please confirm enrollment by replying with YES. Reply STOP to unsubscribe, or reply HELP for additional information.

SMS Keywords

The Lead Notification system is set up to recognize the keywords listed below.
An explanation for the keywords is included beneath each section.

ARRET, CANCEL, END, OPT-OUT, OPTOUT, QUIT, REMOVE, STOP, TD, or UNSUBSCRIBE

Any of these STOP keyword replies will prevent you from receiving any new messages from the Lead Notification number.
After sending one of the STOP keywords listed above, you will receive the following message: “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”

START, YES, UNSTOP, OPT-IN, or OPTIN

Any of these START keyword replies will opt you back in to receiving new messages from the Lead Notification number.
After sending one of the START keywords listed above, you will receive the following message: “You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.”

HELP and INFO

Any of these HELP keywords will trigger a text message with basic helpful information, such as how to opt-out.
Please note that we do filter common phrases associated to spam which may result in some SMS messages not being received.

If you run into any problems please contact your Support Team.

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